Shipping policy
At Brivane.com, we prioritize a smooth and reliable delivery experience. Please review the details below to understand how your orders are processed and shipped.
Order Processing
All orders are carefully processed within 1–2 business days (excluding weekends and public holidays).
During high-demand periods, processing times may be slightly extended. In such cases, we will keep you informed via email or phone.
Delivery Information
We partner with trusted courier services to ensure your order arrives safely and on time. Delivery timelines may vary depending on your location and the shipping method selected at checkout.
Pickup Station
For added convenience, you may collect your order from:
Ndejje Pickup Station
Kasenge Road, Ndejje Lubugumu, Kampala
You will receive a notification once your order is ready for pickup.
Order Tracking
Once shipped, a confirmation email with your tracking number will be sent.
Tracking details become active within 24 hours.
Customs & Import Charges
For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Damaged or Missing Items
If your order arrives damaged or is lost in transit, don't hesitate to get in touch with the shipping carrier directly to initiate a claim. Retain all packaging and product materials for verification purposes.
International Shipping
We offer reliable international shipping across multiple regions, including Africa, Europe, Asia, the Americas, and Oceania, through trusted global carriers.
Returns
Please refer to our Return & Refund Policy for full details on returns and exchanges.